SWL-GoalSphere
Build the brand by aligning programmes with company goals
Protect the brand by consistently improving compliance with store standards
Critical to successful retailing and greater market share is consistently high compliance with key sales-enhancing processes and best practices. Up until now the biggest challenge has been how central teams can improve their reach into every single store at the same time, track compliance against key corporate initiatives and consistently improve standards over time.
SWL-GoalSphere delivers all this and more, going beyond traditional task management or retail execution systems, bringing together leading-edge modules for goal management, task management, capacity management and productivity solutions to help you:
- Identify current performance and opportunities for improvement regarding how all the time is spent across your business, and then land recommendations for tactical wins
- Improve reach into every store, always knowing what activities are occurring, when they have been started and if they were completed on time
- Align all these enterprise activities with corporate goals and keep them on track
- Manage store capacity better, optimising resource budgets and encouraging management to continually improve store processes and bid for capacity
- Understand the financial consequences of all programmes and projects
- Utilise Six Sigma principles to help you land continual improvement and growth
- Assess activity compliance by priority; focusing everyone on what’s important
Overcome your business-critical challenges
| Common Retail Challenges | How SWL-GoalSphere Satisfies Them |
|---|
| Too much noise confusing store staff through multiple communications methods and senders | Funnelled more effectively through a one-to-many approach |
| Inconsistent prioritisation channels | Consistency achieved through a single channel with no conflicting priorities |
| Poor store personnel awareness of corporate strategy including multi-channel promotions | All customer-facing staff become aware through regular communications |
| Store capacity not specified and then over or under utilised | Budget optimised and capacity understood |
| Lack of feedback from task performers | Standards are able to be raised through receiving regular feedback |
| Inconsistent strategy execution costing up to 5% of annual revenue | Best chance of achieving revenue as strategies are implemented |
| Lack of scientific linkage between tasks and financial consequences | Links specified and monitored, giving instant benefit and penalty reporting |
| Lack of task and goal alignment | Aligned; cause and effect relationships fully understood |
| Consistency of task execution | Consistency delivered and a common service standard is achieved |
In summary, SWL-GoalSphere tells you:
- What to do (promoting best practices)
- When to do it (at what time of day based on availability of resources)
- Who does it (by region/store/cluster/department/role)
- Why do it (giving prioritisation & benefit justifications)
- How long it should take (linking with capacity management)
It then collects feedback from stores & reports:
- Task execution and project/programme compliance
- Goal achievement (costs/sales/profit/%improvement)
And if anything isn’t done...
- It reports how much it costs the business
The process is then repeated
- ...And standards are raised (through improved costs and methods)
Comprehensive functionality delivering more than traditional task management
SWL-GoalSphere comprises of four systems:
- SWL-GoalSetter
- SWL-CapacityManager
- SWL-TaskManager and
- SWL-Dashboard
...Which, when combined, provide retailers with the following comprehensive functionality:
- Enterprise messaging / communications system
- Multi-level dashboards including six sigma retailing reporting
- Capacity planning to understand resource availability and optimise costs
- Goal setting and tracking so you can understand what each programme or project yields for the business
- Task Management, including:
- Task Planning
- Task Requesting and Authorisation controls
- Store PDA interface for mobile management
- Closed-loop feedback to assess all task compliance by importance of task
- Post-Implementation Review form designer to capture what really happened and what needs to improve
- Consequences module for tracking the financial benefits or penalties against task compliance status
Technical Benefits
- Flexible solution using Java and JSP running over Oracle
- Service-Oriented Architecture friendly
- Simple and fast implementation with little integration required
Whether your business contains a number of sites or a single site with multiple departments, SWL-GoalSphere can help you improve store compliance, achieve your goals, reduce resource costs and drive continual improvement in your business.
Call the SWL team on 01789 766799 with your questions or to arrange for an SWL-GoalSphere solution demonstration.
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